COVID-19 FAQs

During the past few weeks we have been overwhelmed with confusion and questions surrounding many issues.

We hope that the information below clears confusion and sheds light on the ways that we are still here to help.

Below you will find the answers to many frequently asked questions.

Why have Eurofit Autocentres decided to stay open?

It has been a tough decision, the wellbeing of our employees and customers is imperative to us. Eurofit Autocentres have a duty of care to keep the roads safe and to keep key essential workers moving in the local community.

But not all of our centres are open, certain smaller locations such as Halesfield Telford and Bilston in Wolverhampton have closed. There maybe a slight change in opening hours please call your local centre before visiting.

However other locations have remained open to serve the local businesses and community.

For example Wednesfield has served many key essential front line nurses, doctors and other NHS staff in keeping their vehicles safe.

My MOT is due, do I still need to get it done?

Government legislation has been passed so that any cars requiring an MOT after March 30th will have a 6 month exemption. However, vehicles must be kept in a roadworthy condition and drivers can be prosecuted if driving unsafe vehicles.

If your MOT is due before March 30th then you will need to get your MOT completed before it expires.

Latest government advice can be found here: https://www.gov.uk/transport/mots

I am in self isolation but my MOT is due! I need my car for essentials food runs. What do I do?

If you continue to use your vehicle whilst isolating for shopping etc you have a responsibility to ensure your vehicle is safe to do so.

We understand that your vehicle is very important during these hard times so to help keep vehicle repair simple, we have introduced no contact collection and delivery of your vehicle for you at no extra cost. If you give us a call, we will happily arrange this for you!

If you won’t be needing your vehicle and would rather wait until you’re out of isolation for your MOT test. You must park your vehicle off the street and on private property and advise the DVSA to declare the vehicle off the road (SORN). This means tax will not need to be paid on the vehicle, nor it will it require an MOT.

I am worried about my finances due to the uncertainty of my income, but my car needs repairs, servicing or an MOT. What options do I have?

We have introduced the option of a payment plan which enables you to break your bill down into more manageable monthly payments. This is currently available through Payment Assist. For more information 

https://eurofitautocentres.co.uk/pages/spread-the-cost-of-your-vehicle-repair

I work for the NHS and don’t have time to bring my car for an MOT, servicing or repairs. What can I do?

Firstly, we praise you for all that you and your fellow colleagues are doing during this difficult time. We will happily collect and deliver your vehicle back to you at home or work, just give any of our centres a call to arrange.

And to say thank you for your amazing service!

We are offering a free NHS health check on all vehicle and up to 40% off any repairs.

Tracking & MOT qualify for 40% off, 20% off servicing and 10% off labour. Terms & Conditions apply.

Do you plan to shut throughout the outbreak?

We plan to stay open throughout the whole outbreak with no reduced hours. The health and safety of our staff and customers is the most important thing to us so please rest assured we are doing everything in our power to keep everybody as safe as we possibly can following government advice.

We have one preplanned closing that will start on the bank holiday weekend from Friday 10th April to Monday 13th April 2020.

On a final note.

The Coronavirus epidemic has brought into stark focus for many of us how crucial our vehicles are. Whether you’re one of the millions of key workers who are keeping the country going, or doing your bit by transporting essential supplies to those who need them, it’s never been more vital to have trust in your vehicle. 

If you have any other questions, please feel free to drop us a message or call your local centre and we would be happy to assist you.

Eurofit Autocentres are monitoring the situations very closely and will take further action upon Government and NHS advice.